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Summary:
A group project was commissioned by the UK’s leading communication company BT, to come up with a creative way to improve a home’s internet infrastructure.
Aim:
To improve BT’s internet service for users in the UK. Current improvements need to be made to BT’s poor customer service, unbalanced Wi-Fi strength and complicated diagnostic settings. An innovative system was designed to improve customer satisfaction.
MY ROLES
Creative developer
DATE
2016/4-2016/5
Visual designer
METHOD
Qualitative interview
PRACTICE
Design Thinking
Personas
User Flow & Wireframe
Features
1
Account interface for different perspective
Client's
perspective
Log in page; You can either log in with BT account or with Facebook.
Select every problem you have, only by clicks.
Set your time for the Hero to come in and your address.
Shortly, you will receive messages from Heros.
You can communicate with the Hero LIVE.
Hero's
perspective
Log in page
Fill in all the information about yourself. (This process ensure the community safe)
Select all the problems that you are able to solve, the many problems you can solve the more reward you will get.
Hero will then be able to see who needs help.
Choose the one near him and start a conversation.
When working as BT Hero, you receive certain amount of points per problem solved. This will allow the Hero to purchase anything on the market as a reward from BT.
In the menu page, hero will have an option to see various categories.
2
Easy to connect with Hero
People can connect with BT hero by QR code or call and send message through device.
3
Chat with Hero first; Customer community
4
Reward and rank system give feedback and recognition to Hero and customers
Illustration
How it works
Net signal problems!
Connect with BT hero
Communicate with BT Hero
Search the nearest BT Hero
BT Hero goes to your house to solve problems
Give feedback to your BT Hero
APP demo
WEB demo
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